Vital Body
A Shopify migration for a whole-food nutrition brand, including its products, customer records, reviews, orders, and affiliate program.
E-Commerce
ShopifyCase study
Website updates, backups & support
Service
Get Results with Expert Maintenance & Support in Cincinnati
A website is like a car; it needs oil changes and tire rotations to keep running safely. The web changes daily—new security threats, browser updates, and plugin conflicts happen constantly. Our maintenance plans act as your digital insurance policy. We perform daily backups, uptime monitoring, and security patching. If something breaks, we fix it before you even know it happened. You focus on running your business; we ensure your digital storefront is always open for business.
Service blueprint / designed for your goals
Why Your Business Needs This
Sleep soundly knowing your digital assets are secure, backed up, and updated.
- Daily Off-Site Backups
- 24/7 Uptime Monitoring
- Priority Support Access
- Monthly Health Reports
What’s included
Project timing and price depend on scope. See the starting points, then we’ll confirm what fits your site.
View pricingMaintenance & Support across the Tri-State
Choose a market to see how we work with local businesses there.
How the work moves forward
Discovery & Planning
We start by understanding your business goals, target audience, and current challenges through in-depth analysis and strategy development.
Design & Development
Our team creates custom solutions tailored to your needs, building with modern technologies and best practices.
Testing & Optimization
We rigorously test every aspect and optimize for performance, security, and user experience before launch.
Launch & Support
Your project goes live with ongoing support and monitoring to ensure continued success.
Clear terms, direct contact.
Talk through your goals with the people doing the work. We’ll confirm the scope, timeline, and price before the project begins.
Book a callDesign approval
Review the design direction before development starts.
Hosting choice
Optional managed hosting is available, or you can host the site yourself.
After launch
A 30-day warranty covers bug fixes. Additional changes can be scoped separately or handled through maintenance.
I've Worked with These Major Brands
Successful Projects We've Completed
Vital Body
WooCommerce to Shopify migration
Products, clients, reviews, and orders moved
Affiliate program integration
New Middle Class
A research and advocacy site for Elevate’s Center for the New Middle Class.
Information
Case study
New Middle Class
Research-focused website
Financial research and recommendations
Support for non-prime customers
BearCom
A broad product and industry website for BearCom’s professional wireless communication systems.
E-Commerce
Case study
BearCom
Professional wireless equipment
Two-way radios and video surveillance
Private wireless networks
FAQs About Maintenance & Support
Common questions we get about our Maintenance & Support services.
What does it include?
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Comprehensive Care
Uptime monitoring, daily backups, security scanning, plugin updates, and small content edits.
Plan DetailsIs it required?
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Peace of Mind
No, but it is highly recommended. If you don't maintain your site, it will eventually break or get hacked.
PricingWhat is response time?
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Priority Support
For critical issues (site down), we respond within 1-2 hours. For standard edits, 24-48 hours.
Support SLADo you fix hacks?
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Hack Remediation
If you are on our plan, yes, we fix it for free. If not, we offer emergency hack remediation services.
Emergency HelpCan I cancel anytime?
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Flexible Terms
Yes. Our maintenance plans are month-to-month. No long-term contracts holding you hostage.
TermsDo you back up the site?
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Daily Backups
Daily. We store backups off-site (cloud storage) so even if the server melts, your data is safe.
Backup InfoAre content edits included?
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Content Support
Yes, our standard plan includes 1 hour of content edits (text/image swaps) per month.
Edit LimitsDo you host emails?
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Email Setup
We recommend Google Workspace or Outlook 365. We help set it up, but we don't host email on web servers (it's bad for delivery).
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